Refund & Cancellation Policy

1. Scope of the Refund Policy

This policy applies strictly to private consultancy service fees collected directly by VisaApplyOnline. Official consular lodgement fees and government biometrics disbursements collected and remitted to sovereign immigration authorities (such as Australia DHA, IRCC Canada, or Italian Consulates) are subject to respective government regulations and are strictly non-refundable once disbursed.

2. Cancellation Prior to Case Officer Review

If an applicant cancels a service order before any document review or dossier compilation work has commenced by a designated Visa Case Officer, a full refund of the private service fee will be issued minus a standard payment processor merchant fee of 5%.

3. Cancellation During Document Compilation & Audit

If an applicant requests cancellation after case assignment and document auditing have commenced but before final lodgement, a partial refund or service credit of up to 50% may be issued, corresponding to the administrative hours expended by our caseworkers.

4. Post-Lodgement and Visa Decision Outcomes

Once an application has been fully compiled, audited, and officially lodged through official government channels, our service is deemed complete. Because sovereign immigration authorities hold exclusive decision-making power, private consultancy fees cannot be refunded based on visa refusals, processing delays, or changes in immigration quotas.

5. Refund Request Procedure

To submit a refund request, send an email citing your unique Application Reference Number (e.g. VAO-2026-AU-XXXXX) to noreply@visaapplyonline.site. Eligible refunds are processed back to the original method of remittance within 5 to 10 business days.